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Trust

Editorial policy

Where our facts come from, how they’re dated, how report data is published and corrected, and what we never do.

Updated

Sources

  • Starlink’s own pages: plan rules, IP policy and network behavior are read on Starlink’s support and legal pages themselves, not from forums or resellers.
  • Vendors: what Zoom, Microsoft Teams, VPN makers, router and console makers say their products need.
  • Measurement firms and trade press: used where Starlink and vendors don’t publish a number, and labeled as secondary.
  • The owner’s logger: the only first-hand data on the site. See how the report is measured.

Every guide lists its sources at the bottom with the date each one was checked.

Fact statuses

Every rule, threshold and price on the site lives in one fact file, and each fact carries one of these statuses:

Primary source
Read on the Starlink, vendor or standards page itself (starlink.com support and legal JSON APIs for Starlink).
Primary source, read in search results
That page’s own wording, read in search results because the page renders only with JavaScript. Hand-check before launch.
Secondary source
A reputable secondary source (trade press, measurement firm, research blog).
Unverified
No source settles it, or sources conflict. Never shown as a number.

An unverified fact shows the word “unverified”, never a guessed number.

Freshness

Facts were last checked on . A fact older than 30 days counts as stale: our build tests fail until it is checked again, so stale numbers can’t quietly stay on the site. Pages show the date of the oldest fact they use.

How report data is published

  • Each month’s numbers come straight from the logger, with the raw CSV next to them.
  • Once published, report data is never edited, except to fix a real error, and then only with a dated note on corrections saying what changed and why.
  • The grading thresholds (what counts as OK, Degraded or Would drop) are our editorial choice, informed by vendor guidance. They are versioned; the current version is . Changing a threshold re-grades every month, so any change is logged on the corrections page with the date.
  • The report describes one connection. It is not a regional or national average.

What counts as an outage, and how we grade

“Outage” means different things to different work, so we don’t use one loose definition. Each kind of work is graded against its own rule, using the logged work-hour minutes:

Calls
A work-hour minute counts as call-ready when every probe target answered, round-trip latency was at most 100 ms, jitter at most 30 ms and loss at most 1%. OK = at least 99% of work-hour minutes call-ready; Degraded = 95–99%; Would drop = under 95%.
VPN
VPN sessions usually survive a few seconds of loss but not a minute. OK = an outage longer than 60 s on at most 1 workday in 10; Degraded = up to 1 every 2 workdays; Would drop = more.
Uploads
Graded on the slowest 10% of work-hour upload tests (p10), because a call needs the floor, not the average. OK = p10 at least 10 Mbps; Degraded = 4–10 Mbps; Would drop = under 4 Mbps.
Gaming
Graded on evening (6–11pm) p95 latency. OK = at most 60 ms; Degraded = 60–100 ms; Would drop = over 100 ms. Competitive shooters want less than any satellite link gives; see the gaming guide.

Full details, including the probe targets, are on the method page.

News

A change gets a news item only if it is sourced and dated, with a link to the source. No rumors, no “reportedly”.

Independence

  • No vendor pays for placement, and no vendor or advertiser sees or approves a page before it’s published.
  • Money never changes report data or verdicts. See how we make money.
  • Starlink is a trademark of Space Exploration Technologies Corp. Starlink Remote Work USA is not affiliated with, endorsed by, or sponsored by SpaceX or Starlink.

No invented people

We don’t use AI-invented authors, readers, reviews, quotes or test results. If another remote worker shares their own logs later, they appear only with their consent, under their real name, with county-level location at most.

Honest exits

Every decision page says who shouldn’t rely on Starlink. If fiber or cable reaches your home, take it. If you play competitive shooters, satellite isn’t the right link. If your work needs an inbound connection you can’t tunnel, we say so.